Privacy Policy

GoVelora™ Privacy Policy

1. Introduction

Welcome to GoVelora™! Your privacy is important to us. This Privacy Policy (the "Policy") explains how we collect, use, protect, and disclose your personal information when you use the GoVelora™ website (the "Site") and related services (the "Services").

By accessing or using our platform, you agree to the terms outlined in this Policy. GoVelora Holdings Inc. is committed to protecting your privacy in compliance with U.S. and international data protection laws, including the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), Virginia Consumer Data Protection Act (VCDPA), and others.

2. Information We Collect

We collect the following categories of data:

2.1. Personal Information

• Account Data: Name, email address, phone number, mailing address, date of birth

• Verification Data: Government-issued ID, tax identification number (for sellers), business registration details

2.2. Financial Information

• Payment Details: Credit/Debit card information, PayPal details, cryptocurrency wallet addresses

• Transaction Data: Purchase and sales history, payment confirmations

2.3. Technical Data

• Device Information: Browser type, IP address, device identifiers

• Usage Data: Browsing history, session duration, click behavior

• Cookies & Tracking Data: Stored preferences, analytics data (see Section 9: Cookie Policy)

3. How We Collect Your Information

We collect information through:

• Direct Input: When you sign up, make purchases, or submit forms

• Automated Technologies: Cookies, web beacons, tracking scripts

• Third-Party Integrations: Payment providers, analytics services, advertising partners

4. Legal Basis for Data Processing

GoVelora™ processes personal data based on:

• Contractual Necessity: To provide Services (e.g., order processing)

• Legitimate Interests: Fraud prevention, security, customer service improvements

• Legal Compliance: Regulatory obligations (e.g., tax reporting, AML/KYC compliance)

• User Consent: Marketing and non-essential cookies (opt-in required in applicable jurisdictions)

5. How We Use Your Information

Your information is used to:

• Enable transactions (buying, selling, payments)

• Personalize recommendations and user experience

• Ensure platform security (fraud detection, account verification)

• Comply with legal obligations

• Conduct marketing campaigns (with your consent)

• Improve customer service

6. Your Privacy Rights

Depending on your location, you may have rights including:

6.1. Under CCPA (California)

• Right to Know: Request data we collect about you

• Right to Delete: Request data deletion

• Right to Opt-Out: Restrict sale of personal data

6.2. Under GDPR (EU Users)

• Right to Access & Portability: Obtain a copy of your data

• Right to Rectification: Correct inaccurate information

• Right to Erasure: Request account deletion

• Right to Restrict Processing: Limit how we use your data

6.3. Other U.S. State Laws

• Virginia (VCDPA): Allows opt-out of targeted advertising

• Colorado (CPA), Utah (UCPA), Connecticut (CTDPA): Grant data access, correction, and deletion rights

To exercise these rights, contact us at privacy@govelora.com.

7. Data Retention & Security

We retain data as required for legal, security, and operational purposes. When data is no longer necessary, we securely delete or anonymize it.

7.1. Security Measures

• Encryption: Data is encrypted in transit and at rest

• Multi-Factor Authentication (MFA): Required for sensitive actions

• Regular Security Audits: Protection against breaches and cyber threats

8. Data Sharing & Third Parties

GoVelora™ never sells personal data but may share it with trusted third parties under these conditions:

8.1. Service Providers

• Payment processors: Stripe, PayPal, cryptocurrency gateways

• Logistics partners: Shipping and order fulfillment

• Cloud hosting & IT providers: Secure data storage

8.2. Legal & Regulatory Compliance

• Law enforcement requests (e.g., subpoenas, investigations)

• Tax reporting and anti-money laundering laws

9. Cookie & Tracking Policy

GoVelora™ uses cookies to:

• Store preferences and login sessions

• Analyze website traffic (Google Analytics, etc.)

• Deliver personalized marketing campaigns

Users can manage cookies via browser settings or the GoVelora™ Cookie Preferences Panel.

10. International Data Transfers

Your data may be stored in the United States and transferred to other countries with adequate data protection standards.

• EU-U.S. Data Transfers: Compliant with Standard Contractual Clauses (SCCs)

• Cross-Border Compliance: Adherence to GDPR, CCPA, and other legal frameworks

11. Children's Privacy

GoVelora™ is not intended for users under 18. We do not knowingly collect data from minors. Parents may request data deletion if needed.

12. Contact Information

For privacy inquiries, contact our Data Protection Officer (DPO):

GoVelora™ Privacy Team
Website: www.govelora.com
Email: privacy@govelora.com

13. Updates to This Privacy Policy

We update this Policy periodically. Users will be notified of major changes via email or in-app notifications.

Thank you for trusting GoVelora™. We are committed to protecting your privacy and ensuring a secure marketplace experience.