GoVelora Marketplace Rules and Code of Conduct
Welcome to GoVelora.com™! Our marketplace is designed to foster trust, transparency, and safety for all members. By using GoVelora™, you agree to uphold the following rules and standards. Violation of these rules may lead to temporary suspension, permanent bans, or legal action, depending on the severity of the infraction. Let’s work together to create a thriving, honest, and safe marketplace for everyone.
Zero Tolerance for Fraud and Dishonesty
- Truthful Listings Only: All listings must accurately represent the product’s condition, specifications, and features. Any form of false advertising, misrepresentation, or deceptive practices is strictly prohibited.
- No Counterfeit Goods: Selling counterfeit or replica items, unauthorized merchandise, or pirated digital products is not allowed and may result in immediate account termination.
- Prohibited Items: Ensure that your listings comply with local laws and GoVelora™ policies. Illegal, stolen, or unauthorized items, as well as weapons, are strictly forbidden.
Seller Accountability and Transparency
- Clear Descriptions: All listings must provide clear, detailed descriptions, including any known defects or damage.
- Image Authenticity: Use original photos that clearly show the product’s current condition. Stock photos or images of a similar product without disclosure are prohibited.
- Return and Refund Policy: Clearly outline any return or refund policy, if applicable. Sellers are expected to honor this policy and handle returns promptly and professionally.
- Respect Transaction Timelines: Sellers must ship items promptly and complete digital deliveries as specified. Delays, especially without communication, may lead to penalties.
Buyer Responsibilities and Fair Practices
- Verify Listings: Buyers are encouraged to thoroughly review listings and contact sellers with any questions before purchasing.
- No Chargeback Fraud: Initiating chargebacks without a valid reason is prohibited. Buyers attempting to fraudulently obtain refunds or avoid payment obligations will face penalties.
- Feedback Responsibility: Leave fair, honest, and respectful feedback. Abusive or defamatory language in reviews is not tolerated and may be removed.
Transaction Safety and Payment Policies
- Secure Payment Methods Only: All transactions must go through GoVelora’s™ approved payment methods (e.g., PayPal, Stripe). Off-platform payments are not protected and are highly discouraged.
- No Escrow or Advance Payment Scams: GoVelora™'s integrated payment system is designed to protect both parties. Attempts to conduct off-platform escrow transactions or request advance payments outside of the system are forbidden.
- Personal Payment Information: Never share or request sensitive payment information (e.g., bank details, credit card numbers) in direct messages or publicly on the platform.
Respect and Professionalism in Communication
- Professional Interactions: All communication between buyers and sellers should be courteous, respectful, and focused on the transaction. Harassment, intimidation, or hostile behavior is strictly prohibited.
- Prompt Response to Inquiries: Sellers should respond to buyer inquiries within a reasonable timeframe (typically 24 hours). Lack of communication may result in penalties or account restrictions.
- Language and Tone: Avoid using all-caps, aggressive language, or sarcasm in communication. Maintain a professional tone at all times.
Transparency in Digital Product Sales
- Digital Item Authenticity: All digital products (e.g., game codes, software, e-books) must be original, licensed, and legally owned by the seller.
- Digital Delivery Standards: Clearly state the delivery process for digital items, and ensure that files are secure, free from viruses, and promptly delivered as agreed.
- No Hidden Fees or Costs: The listed price must reflect the total cost. Hidden charges or unexpected fees are prohibited.
Privacy and Data Protection
- Confidentiality of Personal Information: Respect others' privacy. Do not disclose personal, financial, or transaction information without consent. Doxxing or sharing someone’s private information will lead to immediate and permanent bans.
- Secure File Sharing: For digital products, use secure sharing methods. Sellers should avoid sending items via unsecured or unverified links.
- GDPR and Data Compliance: All members must follow GoVelora’s™ data protection guidelines, which comply with GDPR and other relevant data privacy regulations.
Prohibition of Third-Party Deals and Off-Platform Transactions
- No Off-Platform Transactions: All sales must be conducted on GoVelora™. Soliciting or participating in transactions outside the platform is unsafe and prohibited.
- Third-Party Service Restrictions: Do not use GoVelora™ to promote external services, recruit for other platforms, or drive traffic to other sites unless authorized.
Commitment to Quality and Value
- High-Quality Listings: GoVelora™ encourages high-quality listings with clear photos, detailed descriptions, and fair pricing. Low-quality or deceptive listings may be removed.
- Encourage Sustainable Practices: When possible, promote sustainability by providing detailed descriptions and product lifespan expectations, particularly for secondhand or vintage items.
- Report Violations: Help maintain marketplace standards by reporting any violations you observe. Our team will investigate and take action as necessary.
Dispute Resolution and Moderation Oversight
- Follow Dispute Resolution Procedures: If a dispute arises, follow GoVelora’s™ dispute resolution process. Contact support or use the designated channels to resolve issues before considering third-party involvement.
- Cooperate with Moderation: All users must cooperate with GoVelora’s™ moderation team during investigations or disputes. Providing accurate information is essential for fair resolution.
- Abuse of Dispute System: Using the dispute system to harass or manipulate others will result in penalties and possible account suspension.
Severe Violations and Consequences
The following actions will result in immediate, permanent account termination and potential legal action:
- Scamming or Fraud: Engaging in deceptive practices, such as selling counterfeit items, charging for undelivered goods, or manipulating buyers or sellers.
- Doxxing and Harassment: Sharing personal information or harassing other users.
- Illicit Sales and Prohibited Content: Attempting to sell illegal goods, counterfeit items, or content that violates local or international laws.
- Financial or Data Fraud: Misusing or mishandling others’ payment information, hacking, or data theft.
Reporting and Escalation Guidelines
If you witness or experience any violation of these rules, please report it immediately:
- Report Violations: Contact GoVelora™ support via #help-desk on Discord or through the reporting tool on GoVelora.com™.
- Provide Evidence: When reporting, include relevant details and evidence (e.g., screenshots, transaction numbers).
- Respect Privacy: Do not discuss reported issues publicly. All investigations are handled discreetly.
Maintaining Marketplace Integrity
To protect the integrity and quality of GoVelora.com™, we take these rules seriously. All members are responsible for upholding these standards and contributing to a positive, secure, and trustworthy environment.
By using GoVelora.com™, you agree to follow these rules and maintain the community standards we’ve set to ensure everyone has a valuable and enjoyable experience.
Thank you for helping us build a secure, reliable, and exceptional marketplace community. Let’s make GoVelora.com™ the gold standard for online marketplaces!