At GoVelora, we understand that circumstances may change, and you might need to cancel an order. Our cancellation policy is designed to be user-friendly, allowing you to manage your orders with ease.
1. Cancellation Timeframe
- Before Shipment: You can cancel your order at any time before it has been shipped.
- After Shipment: Once an order has been shipped, cancellation is no longer possible. However, you may initiate a return after receiving the item, subject to our return policy.
2. Steps to Cancel an Order
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For Registered Users:
- Log in to your GoVelora account.
- Navigate to the "My Orders" section.
- Locate the order you wish to cancel.
- Click on "Cancel Order" and confirm your choice.
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For Guest Users:
- Access the order confirmation email sent to your provided email address.
- Click on the order link to view your order details.
- If the order is still in the processing stage, you will have the option to cancel it.
3. Refund Process
- Payment Reversal: Upon successful cancellation, any payments made will be refunded to your original payment method.
- Processing Time: Refunds typically process within 5-7 business days, depending on your bank or payment provider.
4. Important Considerations
- Non-Cancellable Items: Certain products, such as personalized or perishable items, may not be eligible for cancellation once the order is placed. Please review the product description for specific details.
- Multiple Items Orders: If your order contains multiple items, you can choose to cancel specific items or the entire order, provided the items have not been shipped.
5. Assistance and Support
If you encounter any issues or have questions regarding the cancellation process, please contact our customer support team at info@govelora.com. We are here to assist you and ensure a smooth experience.
By following these guidelines, you can effectively manage your orders on GoVelora, ensuring flexibility and convenience in your shopping experience.