Maintaining a strong and secure password is essential for protecting your GoVelora account. Whether you wish to update your password for security reasons or have forgotten it, follow the appropriate steps below to change your password.
1. Changing Your Password When Logged In
If you can access your account:
- Step 1: Log in to your GoVelora account using your current credentials.
- Step 2: Navigate to the "Account Settings" or "Profile" section.
- Step 3: Select the "Change Password" option.
- Step 4: Enter your current password for verification.
- Step 5: Input your new password, ensuring it meets the following criteria:
- At least 8 characters in length.
- Includes a combination of uppercase and lowercase letters.
- Contains numbers and special characters for enhanced security.
- Step 6: Confirm the new password by entering it again.
- Step 7: Click "Save" or "Update" to apply the changes.
A confirmation message will indicate that your password has been successfully updated.
2. Resetting Your Password When Unable to Log In
If you've forgotten your password or cannot access your account:
- Step 1: Go to the GoVelora login page.
- Step 2: Click on the "Forgot Password" link.
- Step 3: Enter the email address associated with your GoVelora account.
- Step 4: Check your email inbox for a password reset link from GoVelora.
- If you don't see the email, check your spam or junk folder.
- Step 5: Click on the provided link, which will direct you to the password reset page.
- Step 6: Enter a new password that meets the security criteria mentioned above.
- Step 7: Confirm the new password by re-entering it.
- Step 8: Click "Reset Password" to finalize the process.
You can now log in to your GoVelora account using the new password.
3. Tips for Creating a Strong Password
- Avoid Common Words: Refrain from using easily guessable words or phrases.
- Use Unique Combinations: Incorporate a mix of letters, numbers, and symbols.
- Regular Updates: Change your password periodically to enhance security.
- Do Not Reuse Passwords: Avoid using the same password across multiple platforms.
4. Enabling Two-Factor Authentication (2FA)
For added security, consider enabling 2FA on your GoVelora account:
- Step 1: Log in to your account and navigate to "Account Settings."
- Step 2: Select the "Security" tab.
- Step 3: Choose "Enable Two-Factor Authentication."
- Step 4: Follow the on-screen instructions to set up 2FA using an authenticator app or SMS.
With 2FA enabled, you'll need to provide an additional verification code during login, adding an extra layer of protection.
By following these steps, you can effectively manage and secure your GoVelora account. If you encounter any issues during the process, please contact GoVelora's customer support for assistance.